Nokia and HMD phones support

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Welcome to HMD support

HMD Support is the authorized customer support channel for all HMD and Nokia branded devices (phones and tablets) manufactured by HMD - Human Mobile Devices

User guides

Browse all products
Browse all products

Help center

Warranty

Check your warranty status.

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Camera and photos

Get the most out of your camera experience.

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Security and privacy

Protect your privacy and stay more secure.

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Battery and charging

Learn about battery and charging tips.

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Shopping online

Get help with your HMD shop online store order.

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Browse all support topics

Contact the support team

Chat with us

Our chat support service is available 24 hours a day, 5 days a week between 01:00 to 01:00 (UTC), Monday to Saturday. Please come back to us during support hours, or send us an email.

Chat with us

Before starting chat with our customer support, please leave your contact details. Contact our chat support for support with product information and warranty.

Fields marked with an asterisk are mandatory.

Your personal data will be processed according to HMD Global’s Privacy Policy and the HMD Support Supplement.

Email us

Tell us about your problem and we'll get back to you via email.

Contact us

Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

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Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Send us your unwanted devices for safe and secure disposal.

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Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started

Online store support

Got questions about your online order? Head to HMD store support page for help with delivery, returns, and more.

Contact HMD shop support

My Device app

The official app for Nokia and HMD smartphones. It’s got lots of useful stuff to help you get the best out of your phone: get personal customer support, read your phone’s user guide, diagnose device issues, and more. Handy, right?

Get the app