Learn what the different codes on your phone are for.
PINs or PIN2s have 4-8 digits.
These codes protect your SIM card against unauthorised use or are required to access some features. You can set your phone to ask for the PIN when you switch it on.
If you forget the codes or they aren‘t supplied with your card, contact your network service provider.
If you enter the code incorrectly 3 times in a row, you'll need to unblock the code with the PUK or PUK2 code.
PUK or PUK2 codes are required to unblock a PIN or PIN2.
If the codes are not supplied with your SIM card, contact your network service provider.
Lock code is also known as security code or password.
The lock code helps you protect your phone against unauthorised use. You can set your phone to ask for the lock code that you define. Keep the code secret and in a safe place, separate from your phone.
If you forget the code and your phone is locked, your phone will require service. Additional charges may apply and all the personal data on your phone may be deleted. For more info, contact the nearest authorised service facility for your phone, or your phone dealer.
The IMEI code is used to identify phones in the network. You may also need to give the number to your authorised service facility services or phone dealer.
To view your IMEI number, dial
Your phone’s IMEI code is also printed either on your phone or on the SIM tray depending on your phone model. If your phone has a removable back cover, you can find the IMEI code under the cover.
The IMEI is also visible on the original sales box.
Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.Start chat
Tell us about your problem and we'll get back to you via email.Contact us
Phone support is available 9 am to 6 pm. 1800 1028 169Call now
Track the progress of an order and view your order information.Get started
Find the right support channel for your accessory in the online user guide.Get started
Prefer to bring your device in for our experts to have a look at? Find the location of your nearest Nokia phones care center.Find a care center near you