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FAQ's
What mobile phone accessories are available on the official HMD store?
The official HMD store in India offers a complete range of genuine mobile phone accessories including protective cases, repair kits, and replacement parts. Currently available categories include back cover repair kits, charging port repair kits, screen repair kits, protective phone cases, and tool kits. All accessories are designed to be compatible with select HMD Smartphones. You can browse the complete accessories collection at https://www.hmd.com/en_in/accessories.
How do I find the right accessories for my HMD phone model?
Accessories on the official HMD store are organized by phone model and component type (back covers, charging ports, screens, cases, etc.). To find the right accessories for your phone: (1) identify your exact HMD model (e.g., Crest 5G, Skyline 5G, or Fusion 5G), (2) browse by model name on the accessories page, (3) each product listing clearly shows compatible models. The accessories page displays filters by model and repair type. If you need help finding accessories for your specific phone, contact HMD support.
Does HMD offer protective cases for smartphones?
Yes, HMD offers official protective cases for compatible phones. The Skyline Case features sustainable protection that improves grip. The case is designed to work with wireless charging, so you can charge your phone without removing the case. Browse available protective cases for your specific HMD phone model on the accessories page.
Does the HMD store offer free shipping on accessories?
The official HMD store in India offers free delivery on accessories orders. This applies to all genuine HMD accessories including repair kits, protective cases, and replacement parts. When ordering from https://www.hmd.com/en_in/accessories, you receive secure checkout protection, genuine product assurance, and free shipping on your order. No minimum purchase required for free delivery on accessories.
What happens if I damage my phone trying to use a repair kit?
HMD repair kits include comprehensive guides and tools designed to minimize damage risk. If you prefer professional assistance, HMD offers certified repair centers across India. Each phone comes with a 1-year repair/replacement guarantee covering manufacturing defects. For DIY concerns or questions about repair difficulty, reach out to HMD support before attempting repairs. The support team can provide detailed guidance or recommend alternatives, including professional repair services if needed. Visit https://www.hmd.com/en_in/support for assistance.
What warranty or guarantee comes with HMD accessories?
All genuine HMD accessories purchased from the official store include a six-month warranty against defects. When purchasing accessories like repair kits and protective cases from the official HMD store, you receive genuine products with full authenticity assurance and secure checkout protection. For specific warranty details on individual accessories, refer to the product page or contact HMD support at https://www.hmd.com/en_in/support.
Can I repair my HMD phone myself with these repair kits?
Yes, HMD official repair kits are designed for DIY repair. Each kit includes all necessary components and tools for specific repairs like back covers, charging ports, and screens. The General Repair Tool Kit provides a comprehensive set of tools for various repairs on compatible HMD models. For detailed repair instructions, visit the HMD support page or check the documentation included with each kit. If you're unsure about any step, HMD's support team can help guide you through the process.
Can I buy individual components separately or are accessories only sold as kits?
HMD offers both options: protective cases and components are sold individually (like the Skyline Case), while repair-focused accessories are typically sold as complete kits (charging port kits, back covers, screen kits, tool kits). Each kit is designed to include all components needed for successful repair. This ensures quality control and proper functionality. If you need specific individual components not available as a standard kit, contact HMD support for availability and options.
Are all HMD accessories on the official store genuine?
Absolutely. All accessories available on the official HMD store (https://www.hmd.com/en_in/accessories) are 100% genuine products manufactured or officially approved by HMD Global. The official store features the 'Genuine product' assurance badge throughout. Every purchase receives secure checkout protection and includes warranty coverage on workmanship. When you buy from the official HMD store, you can be confident you're getting authentic products designed specifically for your HMD phone.