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Liquid Damage Protection Plan (“Plan”) for Nokia 123 Shield Feature Phone

1. The Plan

This Liquid Damage Protection Plan ("Plan") is a limited-period promotional benefit offered by HMD Mobile India Private Limited ("HMD") for eligible Nokia 123 devices purchased through HMD's authorised sales channels in India, subject to these Terms and Conditions. This Plan is available only with the purchase of an eligible new Nokia 123 device through HMD's authorised sales channels in India and is subject to these Terms and Conditions.

The Plan provides eligible customers with a one-time replacement of the Covered Device in the event of eligible accidental liquid damage during the Coverage Period, subject to these Terms and Conditions. The Plan does not cover repair of the Covered Device and is not a warranty extension, insurance product or comprehensive device protection plan.

The Plan is available only for new Nokia 123 devices purchased in India from the launch date of the Nokia 123 until 31 December 2026, unless extended, modified, suspended or discontinued earlier by HMD at its sole discretion.

All claims under the Plan shall be subject to verification and approval by HMD and shall be fulfilled through HMD's authorized service centers or other authorized service partners designated by HMD from time to time.

2. Plan Term

Benefits under this Plan shall commence from the invoice date of the eligible Covered Device and shall continue for a period of one (1) year from such date ("Plan Term").

The Plan may be availed only in respect of eligible Nokia 123 devices purchased during the promotional period specified under these Terms and Conditions. Each eligible Covered Device shall be entitled to one (1) replacement claim during the Plan Term, subject to these Terms and Conditions.

Any claim made after the expiry of the Plan Term shall not be eligible under this Plan.

3. Plan Eligibility

a. This Plan is applicable only to new Nokia 123 devices purchased through HMD's authorised sales channels in India during the promotional period and in their original packaging, provided that the Covered Device is genuine and intended by HMD for sale in India.

b. This Plan shall not apply to:

  • refurbished devices;
  • second-hand or pre-owned devices;
  • replacement devices issued under warranty or any other protection plan;
  • devices purchased after being returned by the first customer, even if sold in an unboxed condition; or
  • devices purchased outside India.

c. Eligibility under this Plan shall be subject to verification of purchase records, invoice details, IMEI validation and submission of such information and supporting documents as may be requested by HMD.

d. The Covered Device must be within the applicable one (1) year manufacturer's warranty period at the time the claim is made.

4. Coverage Details

a. Eligible Device

The eligible Nokia 123 device successfully identified by HMD through purchase records, invoice verification and IMEI validation under this Plan shall be referred to as the "Covered Device".

b. Customer

The purchaser of the Covered Device whose name appears on the original purchase invoice shall be considered the "Customer" under this Plan. References to "You", "Your" or "User" under these Terms and Conditions shall mean such Customer and any authorised user of the Covered Device.

c. Covered Value

The maximum benefit available under this Plan shall be limited to one (1) replacement of the Covered Device during the Plan Term, subject to these Terms and Conditions.

The replacement shall be limited to the Covered Device (handset) only. Accessories, including but not limited to the battery, charger, cable, SIM card, memory card or any other accessory, shall not be replaced under this Plan.

The replacement device shall be a new Nokia 123 device. If the same model is unavailable, HMD may, at its sole discretion, provide an equivalent replacement model in accordance with its applicable replacement policy.

Once a replacement has been provided under this Plan, the Plan shall automatically terminate and no further claims shall be accepted.

d. Scope of Coverage

Subject to the Customer handing over the Covered Device in its entirety through HMD's authorised service centres and submitting all documents and information requested by HMD, the following shall be covered under this Plan:

If the Covered Device:

(i) suffers accidental liquid damage that results in a functional defect or failure of the Covered Device;

(ii) is within the applicable manufacturer's warranty period;

(iii) shows no signs of physical damage, misuse or tampering; and

(iv) satisfies HMD's claim verification requirements. Coverage under this Plan applies only to eligible accidental liquid damage and does not extend to any other type of accidental or physical damage unless expressly stated in these Terms and Conditions.

5. Exclusions

The Plan shall not cover and HMD shall not be liable for any claim arising from or relating to:

a. Any loss or damage occurring outside the Plan Term or any claim reported after expiry of the Plan Term.

b. Any loss or damage caused deliberately, intentionally, fraudulently or due to willful misconduct by the Customer or any user of the Covered Device.

c. Any claim where the Covered Device does not suffer accidental liquid damage resulting in a functional defect.

d. Any loss or damage caused by exposure to chemicals, acids, corrosive liquids or any other hazardous substances.

e. Any loss under mysterious circumstances, including where the Covered Device is lost, misplaced or stolen.

f. Any damage caused due to misuse, abuse, reckless handling, improper storage, poor maintenance, negligence, unauthorized modification, improper installation or use contrary to HMD's instructions.

g. Any damage resulting from unlawful acts, including war, terrorism, riots, strikes, nuclear events, radioactive contamination, cyber incidents or acts of God.

h. Any damage caused by repair, modification, opening or servicing of the Covered Device by any person other than HMD's authorized service centers or authorized service partners.

i. Any Covered Device with an altered, removed, defaced, illegible or tampered IMEI or serial number.

j. Any claim where the Covered Device has physical damage, signs of tampering or does not satisfy HMD's claim verification requirements.

k. Any damage to or loss of accessories, including the battery, charger, cable, SIM card, memory card or any other accessory supplied with the Covered Device.

l. Any damage to software, applications, operating systems, data, content, settings or any loss of data whatsoever.

m. Any issue that can be resolved through software updates, configuration changes or troubleshooting.

n. Any damage caused by the use of third-party accessories or products not approved by HMD, where such use has caused or contributed to the damage.

o. Any claim where ownership of the Covered Device has been transferred to a third party.

p. Any claim where the Customer fails to report the damage within seventy-two (72) hours of its occurrence or fails to submit the documents or information requested by HMD within the timelines communicated by HMD.

q. Any claim where the Customer fails to provide the purchase invoice, IMEI details, photographs, proof of identity or any other information reasonably requested by HMD for verification and claim processing.

r. Any fraudulent claim, duplicate claim, false representation, forged documentation or misuse of this Plan.

s. Any claim made after the one-time replacement benefit under this Plan has already been utilised.

t. Any claim relating to a Covered Device that is counterfeit, not lawfully placed on the market by HMD or its authorised distributors, not intended by HMD for sale in India, or used, serviced or claimed outside India.

u. Any claim where the Customer fails or refuses to hand over the damaged Covered Device to HMD or its authorised service centre before receiving the replacement device.

v. Any other circumstance which HMD reasonably determines to fall outside the intended scope of this Plan.

6. Claim Process

In the event of accidental liquid damage to the Covered Device, the Customer shall:

a. Immediately report the liquid damage and raise a claim through point of purchase or distributor or contact HMD customer support channels by visiting https://www.hmd.com/en_in/support or by visiting an HMD Authorised Service Centre (https://www.hmd.com/en_in/support/care-center-locator), and in any event not later than seventy-two (72) hours from the occurrence of the liquid damage.

b. Submit all documents and information requested by HMD, including but not limited to the purchase invoice, IMEI details, photographs, proof of identity and any other information reasonably requested by HMD for verification and claim processing.

c. Submit all requested documents and information within the timelines communicated by HMD for processing the claim.

d. Not repair, service, modify, open or hand over the Covered Device to any unauthorised service centre, technician or third party before receiving instructions or approval from HMD.

e. Ensure that the Covered Device is handed over in its entirety to HMD distributor or its authorised service centre, together with such components as may reasonably be required by HMD for verification and claim processing.

f. Acknowledge and agree that submission of a claim does not automatically entitle the Customer to a replacement under this Plan. All claims shall be subject to verification and approval by HMD, including verification that:

  • the Covered Device is within the applicable manufacturer's warranty period;
  • the damage is caused by eligible accidental liquid damage;
  • the Covered Device has a functional defect resulting from such liquid damage;
  • the Covered Device shows no signs of physical damage or tampering; and
  • all requirements under these Terms and Conditions have been satisfied.

g. Acknowledge and agree that HMD may reject any claim where the Customer:

  • fails to report the damage within the prescribed timeline;
  • fails to submit the required documents or information;
  • provides false, inaccurate or misleading information;
  • submits forged or fraudulent documents; or
  • otherwise fails to comply with these Terms and Conditions.

7. Claim Fulfilment Process

a. Upon submission of a claim under this Plan, the Customer shall pay a non-refundable validation fee of INR 120 (Rupees One Hundred Twenty only) plus applicable GST for verification and assessment of the claim. The validation fee shall be payable irrespective of whether the claim is subsequently approved or rejected by HMD.

b. Upon receipt of the validation fee and the documents required under these Terms and Conditions, HMD shall verify the claim and determine whether the claim is eligible under this Plan.

c. If the claim is approved by HMD, the Customer shall hand over the Covered Device in its entirety in accordance with the instructions communicated by HMD.

d. For Covered Devices purchased through HMD's authorised offline sales channels, the Customer shall avail replacement services through HMD Authorised Service Centres, authorised distributors or other authorised service partners, as determined by HMD and in accordance with the instructions communicated by HMD.

e. For Covered Devices purchased through HMD's authorised online sales channels, the Customer may avail Pick-Up/Drop-Off ("PUDO") support services, where available, or such other claim fulfilment process as may be determined by HMD and communicated to the Customer.

f. Any charges relating to pick-up, shipping, logistics, handling and/or drop services, if applicable, shall be borne by the Customer.

g. The Customer shall wait for confirmation and instructions from HMD before handing over the Covered Device. HMD shall not be responsible for any liabilities, costs, damages or claims arising from handing over, repair or servicing of the Covered Device without HMD's prior approval or instructions.

h. HMD shall provide a one-time replacement of the Covered Device under this Plan. No repair services shall be provided under this Plan.

i. The replacement device shall be a new Nokia 123 device. If the same model is unavailable, HMD may, at its sole discretion, provide an equivalent replacement model in accordance with HMD's applicable replacement policy.

j. Service availability, response timelines and claim fulfilment may vary depending upon the Customer's location, serviceability, operational feasibility and product availability.

k. Submission of a claim and payment of the validation fee shall not automatically entitle the Customer to a replacement. All claims shall remain subject to verification and approval by HMD in accordance with these Terms and Conditions.

l. HMD's decision regarding claim eligibility, replacement entitlement and claim fulfilment under this Plan shall be final and binding.

m. Upon replacement of the Covered Device under this Plan, the Plan shall automatically terminate and no further claims shall be accepted. The replacement device shall only be entitled to the balance of the applicable manufacturer's warranty.

8. Customer Responsibilities

To receive benefits under the Plan, the Customer agrees to comply with the following:

a. The Customer shall provide the original proof of purchase, purchase invoice, IMEI details, photographs of the Covered Device showing the liquid damage, proof of identity and such other documents or information as may be requested by HMD for verification and processing of the claim.

b. The Customer shall provide complete and accurate information relating to the cause and circumstances of the liquid damage and shall cooperate with HMD during claim verification and fulfilment.

c. The Customer shall ensure that the Covered Device handed over for replacement is complete and shall comply with all instructions communicated by HMD in connection with the claim.

d. The Customer shall create a backup of all software, applications, content, contacts, settings and data stored on the Covered Device before handing it over to HMD or its authorised service centre or authorised service partner.

e. During claim processing and replacement, HMD and/or its authorized service centers or authorized service partners may delete, reformat, reset or modify the software or data stored on the Covered Device. HMD shall not be responsible for any loss of software, applications, data or content.

f. The Customer shall remain solely responsible for reinstalling software, applications and restoring all data, content and settings on the replacement device.

g. Failure to comply with the obligations under this Clause may result in delay, suspension or rejection of the claim.

h. The Customer shall ensure that all passwords, screen locks, security credentials and account access restrictions on the Covered Device are removed or disabled, if requested by HMD, for verification and claim processing purposes.

i. The Customer shall remove the SIM card, memory card and any removable accessories from the Covered Device before handing it over. HMD shall not be responsible for any loss of or damage to such items.

j. The Customer shall ensure that the Covered Device is packaged and handed over in accordance with the instructions communicated by HMD. HMD shall not be responsible for any damage arising due to improper packaging or handling by the Customer.

k. The Customer shall hand over the damaged Covered Device to HMD or its authorised service centre or authorised service partner before receiving the replacement device. Failure to do so may result in rejection of the claim.

9. Transfer of Plan

a. The Plan and the benefits available under this Plan are non-transferable and shall remain linked only to the Covered Device identified by HMD under this Plan.

b. Any sale, transfer, assignment or change in ownership or possession of the Covered Device to any third party shall automatically terminate the Plan, and no benefits shall thereafter be available under this Plan.

c. Only the original purchaser of the Covered Device shall be entitled to avail the benefits under this Plan, subject to compliance with these Terms and Conditions.

d. If the Covered Device is replaced under HMD's applicable manufacturer's warranty during the Plan Term, and no claim has been availed under this Plan, the replacement device shall continue to be eligible for the remaining unexpired Plan Term, subject to verification and validation by HMD.

e. Where a replacement device is provided under this Plan, the Plan shall automatically terminate upon delivery of the replacement device, and no further benefits or claims shall be available under this Plan. The replacement device shall only be entitled to the balance of the applicable manufacturer's warranty.

10. Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, HMD, ITS AFFILIATES, AUTHORISED SERVICE CENTRES, AUTHORISED SERVICE PARTNERS, EMPLOYEES, AGENTS AND REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF SOFTWARE, LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF REVENUE, LOSS OF OPPORTUNITY OR ANY COSTS RELATING TO THE RECOVERY, RESTORATION OR REPRODUCTION OF ANY DATA, CONTENT OR SOFTWARE ARISING OUT OF OR IN CONNECTION WITH THIS PLAN.

HMD DOES NOT WARRANT THAT: (i) REPLACEMENT OF THE COVERED DEVICE WILL BE PROVIDED WITHOUT ANY RISK OF LOSS OF DATA, SOFTWARE OR CONTENT; (ii) THE CONFIDENTIALITY OF DATA STORED ON THE COVERED DEVICE WILL BE MAINTAINED DURING CLAIM PROCESSING OR REPLACEMENT; OR (iii) THE BENEFITS AVAILABLE UNDER THIS PLAN WILL BE UNINTERRUPTED, ERROR-FREE OR AVAILABLE AT ALL TIMES.

NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT HMD'S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, FRAUD, FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, HMD'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS PLAN SHALL NOT EXCEED THE REPLACEMENT BENEFIT PROVIDED UNDER THIS PLAN.

11. General Terms

a. HMD may engage, appoint, subcontract or utilize authorized service centers, authorised service partners, contractors or third-party service providers for the performance of its obligations under this Plan without obtaining the Customer's consent.

b. This Plan shall be available from the launch date of the Nokia 123 until 31 December 2026, unless withdrawn, suspended, modified, extended or discontinued earlier by HMD at its sole discretion. Any such change shall apply prospectively and shall not affect the benefits available to Customers who have purchased an eligible Covered Device during the applicable promotional period.

c. HMD shall not be responsible for any failure, delay or inability to perform its obligations under this Plan due to events beyond its reasonable control, including acts of God, natural disasters, strikes, lockouts, riots, war, government actions, epidemics, pandemics, logistics disruptions or other force majeure events.

d. This Plan is offered only in India for Covered Devices purchased through HMD's authorised sales channels in India, provided that the Covered Device is genuine and intended by HMD for sale in India. This Plan shall be valid only for Covered Devices used and serviced within India.

e. The Customer shall pay a non-refundable validation fee of INR 120 (Rupees One Hundred Twenty only) plus applicable GST at the time of submitting a claim under this Plan. The validation fee shall not be refunded irrespective of whether the claim is approved or rejected by HMD.

f. HMD may collect, verify, process, use and share information, records and personal data provided by the Customer with its affiliates, authorized service centers, authorized service partners and other authorised third parties for the administration, verification and fulfilment of this Plan, in accordance with HMD's applicable privacy policy.

g. The Customer agrees that the information and documents submitted under this Plan may be used by HMD for claim verification, fraud prevention, customer support, quality monitoring and administration of this Plan.

h. HMD may record, monitor and retain communications, calls and interactions with Customers for customer support, quality assurance, training, fraud prevention and administration of this Plan.

i. HMD's decision regarding eligibility, claim approval, claim fulfilment and interpretation of these Terms and Conditions shall be final and binding.

j. Failure or delay by HMD in exercising or enforcing any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

k. If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

l. These Terms and Conditions constitute the entire agreement between HMD and the Customer with respect to the Plan and supersede all prior communications relating to the subject matter of the Plan.

m. HMD shall have no obligation to renew, extend or continue this Plan after the expiry of the Plan Term or after the promotional period ends.

n. These Terms and Conditions shall be governed by and construed in accordance with the laws of India. The courts at New Delhi, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Plan.

o. Nothing contained in these Terms and Conditions shall affect any statutory rights available to the Customer under applicable law.

12. Support Contact Details:

a. Customer Support channels- https://www.hmd.com/en_in/support b. HMD Authorized service center details - https://www.hmd.com/en_in/support/care-center-locator.