Nokia XR21 user guide

Skip to main content
All Devices

Nokia XR21

Use your eSIM

Activate your eSIM

If you didn’t activate your eSIM card when you switched on the phone for the first time, you can activate it in the settings. If you do not have a physical SIM card inserted in your phone, you need a Wi-Fi connection to be able to activate your eSIM: tap Settings > Network & internet, and switch Wi-Fi on.

  1. Tap Settings > Network & internet > SIMs.
  2. If you do not have a physical SIM card inserted in your phone, tap Download eSIM instead?. If you already have a physical SIM card inserted, tap Add eSIM.
  3. If you got a QR code from your network operator, scan it with your phone or tap Need help? > Enter it manually, and enter the code you received from your network operator.
  4. Tap Continue > Download, and wait until the eSIM has been downloaded onto your phone.
  5. Tap Settings and the eSIM, and switch Use eSIM on.

You may have up to 10 eSIM cards on this phone, depending on the size of your eSIMs. If you don't have enough space for your eSIMs, remove an eSIM in Settings.

Switch between eSIMs

If you have several eSIM cards and want to switch to using another eSIM, tap Settings > Network & internet > SIMs, tap the eSIM you want to use, and switch on Use eSIM.

Switch to a physical SIM card

  1. Insert a SIM card in your phone.
  2. The phone disconnects from the eSIM network. Tap OK to continue.
  3. Once the phone has read the SIM card, tap the SIM card and switch on Use SIM.

Remove an eSIM from your phone

To remove an eSIM card from your phone, tap Settings > Network & internet > SIMs, tap the eSIM you want to remove and tap Erase eSIM. Note, however, that this does not cancel your subscription from your network operator. If you want to use the removed eSIM in your phone later, contact your network operator.
Did you find this helpful?
Get started
  • Keep your phone up to date
  • Keys and parts
  • Insert the SIM cards
  • Charge your phone
  • Switch on and set up your phone
  • Use the touch screen
  • Use your eSIM

Useful Links

PDFSoftware UpdatesFull SpecificationsEnvironmental Profile

Countries and Languages

As we offer product user guides in many languages across different regions, you may be redirected to a Nokia phones web page outside of your selected location.

Countries and Languages

Choose Language

Contact the support team

Chat with us

Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.

Start chat

Chat with us

Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.

Fields marked with an asterisk are mandatory.

Your personal data will be processed according to HMD Global’s Privacy Policy and the HMD Support Supplement.

Email us

Tell us about your problem and we'll get back to you via email.

Contact us

Phone support

Phone support is available 10 am to 7pm (CST) at +18337665420.

Call now

Repair

Tried self-help options and phone still not working? Let us take care of it.

Get started

Repair

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

Get started

Recycle

Send us your unwanted devices for safe and secure disposal.

Get started

Recycle

Don’t just throw out your old phone, tablet or accessory – recycle it and do some good for the planet.

Send your unwanted phone, tablet or accesory to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone, tablet or accessory or how to send it to us, you can contact us via live chat, email, or by calling us on +1 833 766 5420. California residents click here for information.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier

Drop it off at an approved collection point.
Get started

Self-repair

Nokia G310 5G is designed and built to be repaired from home. That means, using easy to follow guides, authentic spare parts from iFixit, and a few simple tools, you’ll be able to make repairs yourself.

Learn more