HMD, Nokia phones and iFixit

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The power to repair is in your hands

Taking your phone to a repair shop can cost you time and money. Save both with a smartphone you can fix at home.

RIY: Repair-It-Yourself

The easier it is to repair a device, the longer you can keep it – that’s better for the planet as well as your pocket. Some HMD smartphones in our range are built to make Repair-It-Yourself a reality. With guides, tools, and genuine spare parts, you’re able to repair those devices at home.

Where to get spare parts

You can buy spare parts and tools for the following devices from Gsmnet or iFixit. They’ve also got free-to-access repair guides, so you can get everything you need to Repair-It-Yourself from one place.

Start self-repairing

Get parts for our repairable devices

  • HMD Pulse

    Get more than what you pay for

    From €99.99
    Learn more

  • HMD Pulse Pro

    Lower price

    Your new reason to smile

    Discount price
    €139.99
    ShopLearn more

You’ve got options

Self-repairing can be a quick and affordable way to get your device fixed. Before you get started, take a look and see if any of the following can be of help to you.

Manufacturer’s Limited Warranty

You can check if your device is still covered by the manufacturer’s limited warranty using the My Device app. Or, just enter the device IMEI number into the warranty checker.

Check warranty

HMD support

If you’d rather let an expert take care of it, you can get started at the HMD support page. Tell us about what needs repairing and we’ll soon get the process started.

Get support

Phones shouldn’t cost the earth

Making devices with recycled materials; keeping devices in use for longer; handling e-waste responsibly. We’re reducing the environmental impact of our devices on many levels; teaming up with iFixit and Gsmnet for smartphone repairs is just one of many steps we’ve taken so far.

Find out about our efforts to actively reduce e-waste, our partnerships with environmental causes, and more.

Read on

FAQs

Which HMD devices can I repair with official parts and guides?

Currently, these HMD smartphones are designed to be repaired at home with tools, guides, and genuine HMD spare parts available from iFixit or Gsmnet:

  • HMD Fusion
  • HMD Skyline
  • HMD Pulse
  • HMD Pulse+
  • HMD Pulse Pro

Spare parts and repair guides for these devices are available from:

  • iFixit: Available in Australia, Great Britain, USA, and European Union countries. Their EU store also ships to Norway and Switzerland.
  • Gsmnet: Available in Europe, Great Britain, and Australia.

As future HMD devices are made with self-repair compatibility, new and compatible parts will become available from our partners.

Which Nokia devices can I repair with official parts and guides?

Nokia G22 and Nokia G42 5G are designed so that they can be repaired at home with official spare parts and guides.

Spare parts and repair guides for these devices are available from:

  • iFixit: Available in Australia, Great Britain, USA, and European Union countries. Their EU store also ships to Norway and Switzerland.
  • Gsmnet: Available in Europe, Great Britain, and Australia.
In which countries can I buy spare parts for my HMD device?

You can purchase genuine spare parts from our official repair partners:

  • iFixit: Available in Australia, Great Britain, USA, and European Union countries. Their EU store also ships to Norway and Switzerland.
  • Gsmnet: Europe, Great Britain, and Australia.

If you’re a business or organization looking to buy spare parts in higher quantities, please see the FAQ: Where can businesses and schools buy spare parts for HMD Devices?

How much do HMD spare parts cost?

Tools and spare part prices vary by provider and device model. Visit our repair partners’ websites for more information:

  • iFixit: Available in Australia, Great Britain, USA, and European Union countries. Their EU store also ships to Norway and Switzerland.
  • Gsmnet: Available in Europe, Great Britain, and Australia.
What spare parts are available for HMD devices?

Both iFixit and Gsmnet provide spare parts and tools for compatible HMD smartphones. Visit their websites for a full list of available parts:

  • iFixit: Available in Australia, Great Britain, USA, and European Union countries. Their EU store also ships to Norway and Switzerland.
  • Gsmnet: Available in Europe, Great Britain, and Australia.
Where can I buy spare parts for my HMD device?

You can order spare parts directly from our official repair partners:

  • iFixit: Available in Australia, Great Britain, USA, and European Union countries. Their EU store also ships to Norway and Switzerland.
  • Gsmnet: Available in Europe, Great Britain, and Australia.

If you’re a business or organization looking to buy spare parts in higher quantities, please see the FAQ: Where can businesses and schools buy spare parts for HMD Devices?

What is the estimated delivery time for HMD spare parts?

Delivery times vary depending on the provider and shipping destination. If you wish to contact our official repair partners to ask about shipping time estimates, you can find their details below.

iFixit

Customers in Great Britain, Norway, Switzerland, and EU countries:

  • Email: [email protected]
  • Available: 9:00 AM to 4:00 PM CET, Mon-Fri
  • Languages: German, English, French, Italian

Customers in Australia:

Customers in United States:

Gsmnet

Customers in select European markets:

  • Email: [email protected]
  • Available: 10:00 AM to 5:00 PM CET, Mon-Fri
  • Languages: German, English, French, Italian

Customers in Australia:

There was an issue with my HMD spare parts order. Who should I contact?

If there is an issue around delivery, the parts that arrived, or if you need to return something from your order, you can reach out to the store you ordered from.

iFixit

Customers in Great Britain, Norway, Switzerland, and EU countries:

  • Email: [email protected]
  • Available: 9:00 AM to 4:00 PM CET, Mon-Fri
  • Languages: German, English, French, Italian

Customers in Australia:

Customers in United States:

Gsmnet

Customers in select European markets:

  • Email: [email protected]
  • Available: 10:00 AM to 5:00 PM CET, Mon-Fri
  • Languages: German, English, French, Italian

Customers in Australia:

How can I find out which HMD phone model I have?

The packaging that your device came in should clearly display the device name. If you do not have the original packaging, you can navigate to the device’s Settings menu, then About phone.

I tried to repair my HMD device but there is something wrong with it. What should I do?

If you experience issues with your device after attempting a repair, please reach out to the provider from which you bought your spare parts:

iFixit

Customers in Great Britain, Norway, Switzerland, and EU countries:

  • Email: [email protected]
  • Available: 9:00 AM to 4:00 PM CET, Mon-Fri
  • Languages: German, English, French, Italian

Customers in Australia:

Customers in United States:

Gsmnet

Customers in select European markets:

  • Email: [email protected]
  • Available: 10:00 AM to 5:00 PM CET, Mon-Fri
  • Languages: German, English, French, Italian

Customers in Australia:

Will repairing my HMD device myself affect the device warranty?

If you carry out a repair on a self-repairable Nokia smartphone or HMD smartphone using genuine parts, tools, and guides from iFixit or Gsmnet, the repair will be considered an authorized repair and will not affect the Manufacturer’s Limited Warranty. Using non-official parts or tools may void your warranty.

Where can businesses and schools buy spare parts for HMD Devices?

Our official repair partners can offer wholesale pricing and high-quantity orders to retailers, repair shops, schools and enterprises. They have dedicated sites for business and organizations, which you can find below.

  • iFixit: For businesses and schools in Australia, Great Britain, USA, European Union countries, Norway, and Switzerland: https://pro.ifixit.com/
  • Mobiparts: For businesses and schools in Europe, Great Britain, and Australia: https://www.mobiparts.ro/
What are the select markets in Europe for Gsmnet?

United Kingdom

Germany

Austria

France

Portugal

Italy

Spain

Poland

Greece

Belgium

Bulgaria

Netherlands

Denmark

The Czech Republic

Hungary

Finland

Sweden

Estonia

Latvia

Lithuania

Slovakia

Slovenia

Switzerland

Ireland

Australia

Luxembourg

Republic of Cyprus

Liechtenstein

Bosnia and Herzegovina

Croatia

Serbia

Malta

Iceland

Norway

Romania