Nokia 3310 user guide

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Nokia 3310

Troubleshooting tips

If you’re having problems with your phone, it’s always worth trying one of the following to see if it helps:

Restart your phone

Turn your phone off and take the battery out. Wait a 30 seconds put the battery back in and then switch your phone on.

Charge your phone

Once the battery is full, disconnect the charger and try restarting your phone.

If the battery is completely discharged, it may take several minutes before the charging indicator is shown or before you can make any calls. If the battery has not been used for a long time, you may need to connect and disconnect the charger a couple of times.

Restore the factory settings

If your phone isn’t working properly you can try resetting it. This does not affect documents or files stored on your phone but we recommend you back it up first before restoring to factory settings, just in case. ( > Backup).

  1. End all calls and connections
  2. Go to Menu > > Restore Factory Settings > Settings only
  3. Type in your passcode

After restoring the original settings, your phone switches off and then on again. This may take longer than usual.

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  • Keys and parts
  • Set up and switch on your phone
  • Charge your phone
  • Lock or unlock the keys
Frequently asked questions
  • How do I get help for my phone?
  • Where can I find the warranty terms for my phone?
  • How do I get my phone repaired or replaced?
  • What should I do if my phone is lost or stolen?
  • Where can I see the full range of Nokia phones?
  • Where can I buy a Nokia phone?
  • My phone won’t turn on, what should I do?
  • My phone won’t charge, what should I do?
  • Troubleshooting tips
  • Where can I get support for my Lumia smartphone?

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Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

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Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Send us your unwanted devices for safe and secure disposal.

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Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started