Nokia Well-Being Campaign - Nokia 2660 Flip promotion redemption Terms and Conditions

Effective from 1st October 2023 to 31st October 2023

The following Terms and Conditions apply to the above-named promotion and are subject to change without notice. The promotion is held by HMD Global.

About the promotion

In this promotion, Eligible customers who have purchased a selected Nokia devices (“Eligible Device”) in selected European Markets from the Participating partners* will be able to claim a Nokia 2660 Flip for free at: https://nokia.com/phones/digital-detox-23

• 1 x Nokia 2660 Flip for each purchase of an Eligible Device (color is subject to the stock availability)
The promotion is valid while stocks last.

HMD Global and their rights as holder of the promotion

1. HMD Global reserves the right at its absolute discretion to disqualify customers’ claims which it considers do not comply with these Terms and Conditions.
2. HMD Global shall have the right, where necessary, to undertake all reasonable action to protect itself against fraudulent or invalid claims including, but not limited to, requiring further verification of proof of purchase, as well as the identity, age and other relevant details of a participating customer.
3. HMD Global shall not be liable for any interruption to the promotion due to circumstances force majeure or other factors beyond the control of HMD Global.
4. HMD Global reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to alter the Terms and Conditions of the promotion without notice.
5. HMD Global will not be responsible or liable for the following: a. Any failure to receive claims form submissions due to transmission failures and other conditions beyond the reasonable control of HMD Global. b. Customer claims that are late, lost, misrouted, or damaged.
   c. Any malfunctions or failures pertaining to communications and the use of computers.
   d. Any disruptions, losses or damages caused by events beyond the control of the HMD Global.
   e. Any printing or typographical errors in any materials associated with the promotion.

”Eligible customer(s)”

To qualify for this promotion, customers must meet the following eligibility criteria:

1. The customer must be a resident of the selected European markets, where the purchase and redemption happen in the same country.

2. The customer must be over 18 years old as of the date of entry.

3. The customer must purchase one of the Eligible Devices. between 1st October 2023 and 31st October 2023 inclusively, henceforth referred to as the “Promotion period”.

4. The customer must purchase one of the Eligible Devices from the Participating partners*.

5. The customer must be in possession of the purchased Nokia device and must not have returned the smartphone for a refund or exchange.

6. Customers must submit a claim form for their Nokia 2660 Flip - no later than 30th November 2023, 23:59 GMT time, henceforth referred to as the “Redemption period”.

Responsibilities of the participating customer

1. Participants will be solely responsible for any and all applicable taxes and any other costs or expenses that arise from participation of the promotion which are not stated in the Terms and Conditions as being included.

2. By participating in this promotion, the customer agrees, to the extent permitted by applicable laws, to hold the promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the promotion. This includes, but is not limited to, awarding, acceptance, receipt, possession, use and/or misuse of the products included in this promotion.

Limitations of liability detailed in these Terms and Conditions shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of negligence on the part of HMD Global.

Restrictions

The promotion is subject, but not limited to, the following restrictions:

1. Eligible customers will be able to claim one Nokia 2660 Flip per Eligible Device purchase.

2. The promotion is limited to a maximum of two Nokia 2660 Flip per household.

3. The promotion is valid only while stocks last.

4. Customers who purchase their Nokia device outside of the Promotion period are not eligible to enter this promotion.

5. Claims submitted after the Redemption period will not be eligible.

6. Claims form submissions that include incomplete, inaccurate or unintelligible information will be deemed invalid. HMD Global accepts no responsibility for lost, delayed or damaged data which occurs during transmission of the promotion claim.

7. Employees or agents of HMD Global that are involved in the operation of this promotion or any other persons working on the promotion in a professional capacity are not eligible to claim the Nokia 2660 Flip as part of the promotion.

8. Network providers, retailers, distributors, resellers and any person who purchases a Nokia device for purposes other than to be the user of the product – for example, resale purposes – may not participate in this promotion.

9. The Nokia 2660 Flip is non-transferable and there is no cash alternative. In the event of unforeseen circumstances, HMD Global may substitute with one of equal or greater value.

How Eligible customers can claim their free Nokia 2660 Flip

Eligible customers will be able to submit a claims form during the promotion period by following the instructions on the redemption site: https://nokia.com/phones/digital-detox-23

Communication with the customer and confirmation of eligibility

After submitting the claims form, the customer of an Eligible Device can expect the following communication:

1. The customer will receive a confirmation message on the redemption page shortly after submitting the claims form. The purpose of this message is to confirm that their claim was successfully submitted and what the next steps will be.
2. The customer’s eligibility is checked using the IMEI code provided in the claims form. The customer’s eligibility is checked within 14 days of the claims form submission.
3. Only if the customer’s claim is successful, a Nokia 2660 Flip will be shipped to the address provided in the claims form.

Please note that if a participating customer does not see the confirmation message on the redemption page, it means that the submission is not successful and the customer will have to submit the claims form again until the confirmation message is visible.

Warranty claims

If an Eligible customer receives a Nokia 2660 Flip that is faulty, the Eligible customer should make a warranty claim. Support for warranty claims can be found on the customer support page and the “My phone” app pre-installed on customer’s device. The proof of delivery should be retained for warranty validation.

Data handling

In connection with the redemption process, HMD Global may share customers’ contact details with a selected courier service partner in order to deliver Nokia 2660 Flip. All personal data will be processed in accordance with HMD Global privacy policy, available at https://www.hmdglobal.com/privacy.

Disputes

This promotion is governed by the laws of Finland. You irrevocably agree that Finnish courts shall have the exclusive jurisdiction. Further, in any such dispute, under no circumstances will participant be permitted to obtain awards for, and hereby waives all rights to claim punitive, incidental, or consequential damages, including reasonable attorneys' fees, other than participant's actual out-of-pocket expenses (i.e. costs associated with entering this Competition), and participant further waives all rights to have damages multiplied or increased.

Organizer: HMD Global Oy, Bertel Jungin aukio 9, 02600 Espoo, Finland

HMD Global Oy is a licensee of the Nokia brand for phones & tablets. Nokia is a registered trademark of Nokia Corporation.

Special Terms and Conditions applicable for Hungary only:

1. Any potential tax liability associated with the Promotion is borne by the organiser HMD Global Oy

*Table 1: Selected European markets, Eligible Devices, Participating partners, Colors of choice for Nokia 2660 Flip