Nokia 1 user guide

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Nokia 1

Insert or remove the SIM and memory cards

Insert SIM and memory card

Insert SIM and memory card
  1. Open the back cover: insert your fingernails into the seam between the cover and display, and bend the cover open.
  2. If the battery is in the phone, lift it out.
  3. Slide the nano-SIM into the SIM slot face down. If you have a dual SIM phone, slide the second SIM into the SIM2 slot.1
  4. Slide the memory card into the memory card slot face down.

Use only compatible memory cards approved for use with this device. Incompatible cards may damage both the card and the device and corrupt data stored on the card.

Note: On dual SIM capable devices, both SIM1 and SIM2 slots support 4G networks. However, if your SIM1 and SIM2 are both LTE SIM cards, the primary SIM will support 4G/3G/2G networks, while the secondary SIM can only support 2G networks. For more information on your SIM cards, contact your service provider.

Remove SIM and memory card

Remove the back cover, lift the battery out, and slide the cards out of their slots.

Note: Switch the device off and disconnect the charger and any other device before removing any covers. Avoid touching electronic components while changing any covers. Always store and use the device with any covers attached.
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  • Keep your phone up to date
  • Keys and parts
  • Insert or remove the SIM and memory cards
  • Charge your phone
  • Switch on and set up your phone
  • Dual SIM settings
  • Lock or unlock your phone
  • Use the touch screen

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Repair or replacement

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Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

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Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

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