Learn what the different codes on your phone are for.
PINs or PIN2s have 4-8 digits.
These codes protect your SIM card against unauthorised use or are required to access some features. You can set your phone to ask for the PIN when you switch it on.
If you forget the codes or they aren‘t supplied with your card, contact your network service provider.
If you enter the code incorrectly 3 times in a row, you'll need to unblock the code with the PUK or PUK2 code.
PUK or PUK2 codes are required to unblock a PIN or PIN2.
If the codes are not supplied with your SIM card, contact your network service provider.
Lock code is also known as security code or password.
The lock code helps you protect your phone against unauthorised use. You can set your phone to ask for the lock code that you define. Keep the code secret and in a safe place, separate from your phone.
If you forget the code and your phone is locked, your phone will require service. Additional charges may apply and all the personal data on your phone may be deleted. For more info, contact the nearest authorised service facility for your phone, or your phone dealer.
The IMEI code is used to identify phones in the network. You may also need to give the number to your authorised service facility or phone dealer. To view your IMEI code:
If the IMEI code is printed on your phone, you may find it, for example, on the SIM tray or under the back cover, if your phone has a removable cover.
If you lose your phone, you may be able to find, lock or erase it remotely if you have signed in to a Google Account. Find My Device is on by default for phones associated with a Google Account.
To use Find My Device, your lost phone must be:
When Find My Device connects with your phone, you see the phone's location and the phone gets a notification.
If your device can't be found, Find My Device will show its last known location, if available. To lock or erase your phone, follow the instructions on the website.
Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.Start chat
Tell us about your problem and we'll get back to you via email.Contact us
Customers of our services can call us between 9:00 am and 6:00 pm. For support with our phones, please contact us via chat or email.Call now
Tried self-help options and phone still not working? Let us take care of it.Get started
Send us your unwanted devices for safe and secure disposal.Get started