Nokia XR20 user guide

Skip to main content

We're makers of Nokia phones. You're in the right place. đź‘Ť

All Devices

Nokia XR20

Personalise your phone

Change your wallpaper

Tap Settings > Display > Advanced > Wallpaper.

Change your phone ringtone

Tap Settings > Sound > Phone ringtone (SIM1) or Advanced > Phone ringtone (SIM2), and select the tone.

Change your message notification sound

Tap Settings > Sound > Advanced > Default notification sound.

Define the emergency key functions

With the emergency key, you can quickly call your emergency contacts, or open apps, for example.

Tap Settings > System > Gestures > Programmable emergency key.

  • To select what happens when you press the key briefly, tap Change sound profile and select from the available options.
  • To select what happens when you press and hold the key, tap Dial emergency contacts and select from the available options. If you select Dial emergency contacts, the phone directs you to add your emergency contacts’ details, if you have not added them yet. After that, when you press and hold the emergency key, the phone calls the first of your emergency contacts. If there is no answer, the phone calls the next emergency contact. In addition to calling, the phone also sends a link to your location in a message to your emergency contacts.
Did you find this helpful?
  • Keep your phone up to date
  • Keys and parts
  • Insert the SIM and memory cards
  • Charge your phone
  • Switch on and set up your phone
  • Dual SIM settings
  • Lock or unlock your phone
  • Use the touch screen
Basics
  • Personalise your phone
  • Notifications
  • Control volume
  • Automatic text correction
  • Google Assistant
  • Battery life
  • Accessibility
  • Use the flashlight
  • FM radio

Useful Links

PDFSoftware UpdatesFull SpecificationsEnvironmental Profile

Countries and Languages

As we offer product user guides in many languages across different regions, you may be redirected to a Nokia phones web page outside of your selected location.

Countries and Languages

Choose Language

Contact the support team

Chat with us

Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.

Start chat

Chat with us

Before starting chat with our customer support, please leave your contact details. Contact our chat support for online purchases support, product information, warranty support.

Fields marked with an asterisk are mandatory.

Your personal data will be processed according to HMD Global’s Privacy Policy and the HMD Support Supplement.

Email us

Tell us about your problem and we'll get back to you via email.

Contact us

Phone support

Customers of our services can call us between 9:00 am and 6:00 pm. For support with our phones, please contact us via chat or email.

Call now

Repair or replacement

Tried self-help options and phone still not working? Let us take care of it.

Get started

Repair or replacement

We know that sending your product in for repair can be an inconvenience. So to provide you reassurance, we have answered some common questions.

Whilst most solutions can be found in our help center, if you do need to have your Product repaired, we do our best to have it back in your hands within a matter of days.

Sending your Product in for repair happens in 4 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Repair or replacement

We’ll evaluate your Product and repair or replace it (if not repairable) on the spot.

Product dispatched

Typically, within a day of repair or replacement, your Product is dispatched back to you.

Get started

Recycle

Send us your unwanted devices for safe and secure disposal.

Get started

Recycle

Don’t just throw out your old phone – recycle it and do some good for the planet.

Send your unwanted phone to us and enjoy peace of mind knowing that it will be safely and securely disposed of. It costs you nothing, and we’ll ensure that the raw materials get reused.

For further reassurance, we have provided the answers to some frequently asked questions. If you need any further information on how we recycle your phone or how to send it to us, you can contact us via live chat or email.

2 easy steps:

Complete online form

Fill in the necessary details about your Product along with your own information.

Courier collection

Arrange a preferred time for your pre-packed Product to be collected or drop it off at an approved collection point.

Get started