How can I contact support?
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Order information
Where can I shop for Nokia phones?
How can I manage my order?
What payment methods can I use?
Is there a maximum amount of products I can order at once?
Why is my payment not going through?
When will my credit card be charged?
How do I get a copy of my receipt?
Can I change the recipient of my order?
Where can I check my order status?
Shipping information
When will my order be shipped out?
How can I track my order status?
Do you ship to my country?
Can I change my shipping address?
How much are the shipping costs?
I didn't receive all of the items in my order. What should I do?
My goods arrived damaged. What should I do?
I didn't receive all of the items in my order. What should I do?
Returns and cancellations
How can I cancel my order?
I've made an order with several items, but I want to return some of them. Do I have to return the whole order?
How long does it take for the payment to be refunded?
How long do I have to return an item?
Can I reschedule or book a new return collection date?
Privacy
Do you store my payment details such as my card number?
Support and repairs
How can I contact support?
How can I get my device repaired?
My Account
What are the benefits of creating an account?
How can I create an account in the HMD shop?
I don't know the password for My Account, what should I do?
Do I need to create an account to make a purchase?
How can I delete my account?
Paying with Klarna
Has Klarna received my payment?
Can I change the card used to make payments?
Is my payment information safe?
Pre-orders
When will my pre-ordered item be shipped?
Can I cancel my pre-order?
How can I pay for my pre-order?
When will I be charged for my pre-order?
How many items can I pre-order at once?
Can I return my pre-order after it has been shipped?
Can I change my payment method or shipping address after making my pre-order?
Other
Can I make an order free of VAT?
Where can I find more information on HMD Mobile?
Back
How can I contact support?
Our customer support page offers a number of ways that you can contact support:
https://www.hmd.com/en_gb/support#contact-us
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