You can report the device as accidentally damaged from the My Account page. You will then be charged a replacement fee and we will ship the replacement device as soon as possible. It is important that you provide detailed and complete information when you report a device as accidentally damaged, because the insurance company will use that information to assess the claim we will submit. If the claim is not successful, you will be liable to pay the device replacement value, minus the replacement fee already paid. Please note that there are different forms for accidentally damaged devices and for devices that have a fault.
Please remember to remove your SIM card from the device before returning it. If you return the device with the SIM card still installed, we cannot return the SIM card.
HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.