How do I return my subscription device?

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Locking subscription devices

Changing the subscription device

How do I return my subscription device?

If you have been asked to return your device, you can use the returns portal in My Account to get started. You will be issued a shipping label that is valid for 7 days. Then, simply follow the instructions provided by our courier partner.

Please note that if you want to cancel your subscription, you must initiate this in My Account before returning the device.

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HMD Global Oy UK Branch, of 2 Kingdom Street, Level 2, London, Paddington Central, W2 6BD, registered in England and Wales under Company No FC033770, UK Establishment No BR018857, is authorised and regulated by the Financial Conduct Authority under firm reference No 949221.