Why can’t I log in to My account?

If you’re having problems logging in to My account, please note that we have made some changes to the login process. If you are registered with your email and password, you will no longer need to enter your password.

Instead of using a password, you’ll be asked to confirm your email address and we’ll email you a login link. This will simplify the login process while keeping it secure.

1. Fill in your email address on the login page and press SEND LOGIN LINK
2. Check your email and press LOG IN.
3. You will be automatically forwarded to the service

If you use your Facebook or Google account to log in to your phone account, there are no changes to the way you log in.