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My Account Supplement

Effective February 1, 2024

This statement supplements HMD Global Privacy Policy for products and services.

By creating a My Account, you can access our online services and the data associated with your profile and device. We process your account data to provide you with customer service and to personalize our services. We also utilize the account data in developing our products and services.

Account data is collected from you when you sign up for a My Account. In case you use your Google or Facebook account to sign up, we receive your Google or Facebook ID and email address from Google or Facebook.

The account data is combined with other personal data that you have provided to us by using our products and services.

My Account

Why are we processing your data?

1. Customer service

We provide you with an easy access to the online services and personal data associated with your profile and device by allowing you to create a My Account.

What data are we processing?

  • Account data: Name, phone number, email, country, usernames, passwords, and date of birth. The account also provides an access to your purchase information. See more details about purchase data in Online Stores, Websites and Newsletter Supplement.
  • What is the basis for processing data? Contract between us.

2. Personalized products and services

We customize our offering and provide more relevant and meaningful communication with you.

What data are we processing?

  • Account data: Name, phone number, email, country, usernames, passwords, and date of birth. The account also provides an access to your purchase information. See more details about purchase data in Online Stores, Websites and Newsletter Supplement.
  • What is the basis for processing data? Your consent.

3. Development of our products and services

We combine and analyze data to understand our customers better and to improve our products and services.

What data are we processing?

  • Account data: Name, phone number, email, country, usernames, passwords, and date of birth. The account also provides an access to your purchase information. See more details about purchase data in Online Stores, Websites and Newsletter Supplement.
  • What is the basis for processing data? Our legitimate interest of developing our products and services.

How long is the data retained?

Your account data is retained for as long as your account is active and 30 days after it has been deleted. Inactive accounts which have not been used are deleted after 48 months unless the account is reactivated.

Do we transfer personal data?

What personal data is transferred?

1. Account data

Who are the recipients of the personal data and where are they located?

  • Cloud platform in the EU/EEA.
  • What are the transfer safeguards? Data in the EU/EEA.

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