What is HarmBlock+?

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HMD Fuse
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HMD Fuse device overview

What age-group is HMD Fuse meant for?
Getting started with your HMD Fuse
Can my child use the HMD Fuse as a regular phone?
What are the parental controls for the HMD Fuse device?
How to manage your child’s screen time
Are there any preinstalled apps on the HMD Fuse phone?
Can I message my child through the HarmBlock+ app?

HMD Fuse set-up and maintenance

How can I factory reset a HMD Fuse device with HarmBlock+ activated?
How do I use an e-SIM on HMD Fuse?
What is the manufacturer’s warranty time for HMD Fuse?
Where can I find the user guide for HMD Fuse?
What should I do when I notice a defect on the HMD Fuse device within the remorse period?
What should I do if my device needs repairing after the remorse period?

HarmBlock+ Introduction

What is HarmBlock+?
What is the difference between HarmBlock AI and HarmBlock +?
What is the difference between the HarmBlock+ app for guardians and the HarmBlock+ Junior app on the HMD Fuse phone?
Is there a difference between the iOS and Android versions of the parent’s HarmBlock+ app?
I’ve enabled access to a web browser on my child’s HMD Fuse. Can they use it to access social media?
Can I use HarmBlock+ and Google Family link simultaneously?
Can my child get around the HarmBlock+ parental controls by connecting their HMD Fuse to a VPN?
Can my child install a VPN service onto their HMD Fuse without me knowing?

HarmBlock AI nudity blocker

What is the purpose of the HarmBlock AI?
How does the HarmBlock AI function?
What type of content does HarmBlock AI detect and block?
How does HarmBlock AI block nude content when detected in the Camera app?
How does HarmBlock AI block nude content during video calls?
How does HarmBlock AI detect and block nude imagery from being viewed in a web browser?
How does HarmBlock AI detect and block nude content received or stored on the device?
If my child tries to share explicit content during a video call, what guardrails have been put in place to make sure the other party is not able to access the content?
How quickly does HarmBlock AI detect content?
How accurate is HarmBlock AI?
What apps can the HarmBlock AI detect content in?
Can the HarmBlock AI be removed or circumvented?
How has the HarmBlock AI been trained?
Does HarmBlock AI need an internet connection to work?
Can the HarmBlock AI detect and block content other than nudity?

Data and privacy

Who is the data controller for the HarmBlock+ service?
When my child uses their HMD Fuse, is their data used to train HarmBlock AI?
When a customer returns their device within the first 14 days, how do we ensure all child data and apps — if any — have been permanently deleted?
If an HMD Fuse phone is lost or stolen, are there any additional steps the guardian should take in the HarmBlock+ app?

Support and troubleshooting

I’m having trouble using the HarmBlock+ service. Who do I contact for help?

What is HarmBlock+?

HarmBlock+ is the service combining parental control features and the HarmBlock AI content filter. These are managed on the guardian’s device via the HarmBlock+ app and take effect on the linked HMD Fuse phone that your child uses.

What is HarmBlock+?

Support Topics

What is HarmBlock+?

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