What should I do if my device needs repairing after the remorse period?

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Support Topics

HMD Fuse device overview

HMD Fuse set-up and maintenance

HarmBlock+ Introduction

HarmBlock AI nudity blocker

Data and privacy

Who is the data controller for the HarmBlock+ service?
When my child uses their HMD Fuse, is their data used to train HarmBlock AI?
When a customer returns their device within the first 14 days, how do we ensure all child data and apps — if any — have been permanently deleted?
If an HMD Fuse phone is lost or stolen, are there any additional steps the guardian should take in the HarmBlock+ app?

Support and troubleshooting

I’m having trouble using the HarmBlock+ service. Who do I contact for help?

What should I do if my device needs repairing after the remorse period?

If your device requires repair after the remorse period return window, and you need assistance, please contact HMD support.

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