Fungua macho yako na uhakikishe uso wako unaonekana kikamilifu na hujafunikwa na kitu chochote, kama vile kofia au miwani.
Ili kufungua simu yako, washa skrini yako na uangalie kamera.
Ikiwa kuna hitilafu ya kutambua uso, na huwezi kutumia mbinu mbadala za kuingia ili kurejesha au kuweka upya simu kwa njia yoyote ile, simu yako itahitaji huduma. Huenda gharama ya ziada ikatumika, na data yote ya kibinafsi kwenye simu huenda ikafutwa. Kwa maelezo zaidi, wasiliana na kituo cha huduma kilichoidhinishwa kilicho karibu cha simu yako, au muuzaji wa simu yako.
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